Extended hours and callback service now available on individual tax help line

The Canada Revenue Agency (CRA) has announced that its individual income tax enquiries line will be open for extended hours during the upcoming tax filing season.

That line — reachable at 1-800-959-8281 — is open from 9 a.m.to 9 p.m., Monday to Friday. In addition, where wait times to speak to an agent are long, callers will be provided with the option of receiving a callback from a CRA customer service agent.

Information on the individual income tax enquiries line, including current wait times to speak to an agent, can be found on the CRA website at https://www.canada.ca/en/revenue-agency/corporate/contact-information.html. More information on the callback option, including security measures, is available at https://www.canada.ca/en/revenue-agency/corporate/contact-information/automated-callback-service.html.